Last updated: March 2026
If your QR tag is received in a damaged or faulty condition, we will replace it at no cost. Please contact us within 14 days of receiving your order with a description and photo of the fault. We will arrange a replacement as quickly as possible.
Because each QR tag is custom-made and linked to a specific child's profile, we are unable to offer refunds for change-of-mind or incorrect ordering. Please double-check your order before completing payment.
Nothing in this policy excludes or limits your rights under the Australian Consumer Law. If a product fails to meet a consumer guarantee, you are entitled to a remedy under the ACL regardless of this policy.
To report a fault and request a replacement, please contact us through the SafeID QR platform or via email. Include your order number, a description of the issue, and photos where possible.